Privacy Policy

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Introduction

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ImpactAI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our AI receptionist services and visit our website at www.aiimpact.com.au.

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Information We Collect

 

Personal Information

We may collect the following personal information:

• Name and contact details (phone, email, address)

• Business information (company name, industry, size)

• Call recordings and transcripts (for service delivery)

• Payment and billing information

• Website usage data (cookies, IP address, browser type)

 

How We Collect Information

• Directly from you when you contact us or use our services

• Through your use of our AI receptionist service

• Via our website and online forms

• From third-party payment processors

 

How We Use Your Information

 

We use your personal information to:

• Provide and improve our AI receptionist services

• Process payments and manage your account

• Communicate with you about our services

• Provide customer support

• Comply with legal obligations

• Analyse usage to improve our services

 

Information Sharing

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We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (hosting, payment processing)

• Professional advisors (lawyers, accountants)

• Government authorities when required by law

• Third parties with your explicit consent

 

Data Security

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We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data

• Secure servers and data centres

• Access controls and authentication

• Regular security assessments

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Your Rights

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Under Australian Privacy Law, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent (where applicable)

• Make a complaint about our privacy practices

 

Data Retention

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We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Call recordings are typically retained for 12 months unless otherwise required.

 

Cookies

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Our website uses cookies to improve your experience. You can control cookie settings through your browser preferences.

 

Contact Us

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For privacy-related questions or to exercise your rights, contact us:

• Email: ai@thatsyourvision.com

• Phone: 0478 814 998

• Address: Devonport, Tasmania

 

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.